Store Operations Manager

Job Details

Location Address: 4220 Innes Rd, Ottawa

Number of Openings: 1

Pay: $92,365.00 - $

This position is on‑site

Do you have a passion for customers, their occasions and beverage alcohol? In this LCBO store leadership role, and under the general supervision of the Store Manager, you’ll build a robust store team. Every day you’ll drive store results and champion responsible retailing.

Come join the LCBO team!

• Deliver remarkable experiences as the trusted destination for the world’s wines, beers and spirits.
• Drive the customer experience in store by developing a customer‑first team mentality in all aspects of the store’s operation and program execution.
• Apply skills in customer service, inventory management, financial management, merchandising, retail sales and human resources.
• Demonstrate strong leadership, team‑building, interpersonal and communication skills.
• Assess understanding of social responsibility, facilities management, resource protection, health & safety, WSIB, workplace accommodation, environmental issues and workplace diversity.
• Show solid understanding of the internet/intranet and computer applications including Microsoft Outlook, Word, Excel, web‑based ordering and Workforce Management.
• Build and mentor a team.
• Play a crucial role in ensuring the smooth and efficient operation of the store as an Operations Manager.
• Maintain a flexible schedule, primarily for evening and weekend shifts.

• Bring a customer‑centric attitude. Enjoy spending time on the store floor and encouraging community service.
• Provide feedback, empower people, and mentor in the moment. Execute magnificently in the store.
• Know store numbers. Forecast and analyze sales and expenses. Build a plan to engage the team and grow the business.
• Have 5 years or more of retail experience in progressive roles such as Store Manager, Assistant Manager, Trainer, Departmental Manager, or District Manager. Demonstrate leadership, business savvy, relationships, and self‑management. Experience leading unionized employees is an asset.
• High school graduate or bring equivalent experience.
• College diploma, certificate or university degree in business or retail management is a bonus.

• Health/Dental Benefits
• Access to an Employee & Family Assistance Program
• Defined Benefit Pension
• Discounts on products and services via Workperks

There is a world of opportunities at the LCBO. Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued.

Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal‑opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Work Hours:

40

Union / Non-Union:
Non-Union

Job Posting End Date:
June 26, 2026

The LCBO is an equal‑opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.