Supervisor, Retail, Retail & Store Manager

Kate Spade New York is an innovative lifestyle brand that values enthusiasm, creativity, and customer service excellence. We are seeking a Supervisor to lead our store floor, drive sales and customer engagement, and uphold brand standards.

As a Supervisor, you will create a high‑energy, customer‑first sales environment, coach the team, and ensure operational excellence while driving store profitability.

• Drive personal sales performance and lead the team to meet sales and KPI targets; analyze metrics and implement best practices.
• Build client relationships through proactive outreach, ensuring exceptional in‑store and after‑sales experiences, and leading initiatives for repeat business and VIP retention.
• Model Kate Spade service behaviors, set the tone on the sales floor, and elevate service and selling behaviors for the team.
• Coaching and people development: set performance goals, provide feedback, support recruitment, onboarding, and ongoing training.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Supervise opening/closing procedures: cash handling, bank deposits, register operations, and facility security (key‑holding).
• Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.
• Manage stockroom organization and coordinate timely replenishment to ensure sales floor availability.
• Drive omni‑channel and digital initiatives, including live‑stream shopping, brand‑safe social media engagement, and customer data capture.

• Strong written and verbal communication skills; detail‑oriented, proactive, and capable of multi‑tasking.
• 2+ years of retail service experience in a management or floor leadership role (luxury/premium preferred).
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni‑channel/virtual selling tools and clienteling systems.
• Strong English language proficiency (for EU).
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and to climb, bend, kneel, and maneuver within sales floor and stockroom.

Must work a flexible schedule to meet business needs, including nights, weekends, peak busy seasons, and high‑traffic retail days (including, but not limited to, public holidays).

• Courage – provides direct, actionable feedback and faces people problems promptly.
• Creativity – generates new ideas and makes connections among unrelated concepts.
• Customer Focus – dedicates effort to meeting internal and external customer expectations.
• Dealing with Ambiguity – adapts to change, acts without full information, and manages uncertainty.
• Drive for Results – consistently exceeds goals and pushes self and others toward outcomes.
• Interpersonal Savvy – builds rapport and manages high‑tension situations with diplomacy.
• Learning on the Fly – rapidly grasps new problems, experiments, and seeks solutions.

• Strategic Agility – anticipates future trends and crafts credible plans.
• Developing Direct Reports and Others – provides challenging tasks, holds development discussions, and supports career growth.
• Building Effective Teams – builds morale, shares wins, and fosters a sense of belonging.

$20.50–$26.00 per hour. Tapestry will comply with all applicable minimum wage and pay laws.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Kate Spade New York is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis.