Lead Retail Operations at FIKA

Position: Lead Retail Operations at FIKA Company
Join The FIKA Company as a Lead Retail Experience professional in Ancaster, Ontario. Supervise staff and enhance customer satisfaction through exemplary service and store management.

In this pivotal role, you will open and close the store while ensuring compliance with company standards. Leading by example, you’ll guide team members, manage cash flow, and address customer issues effectively. Your ability to motivate and educate employees will be key to achieving sales targets and enhancing store performance.

Key Responsibilities:

• Supervise and manage daily store operations

• Train new hires and offer ongoing education

• Ensure high customer service levels and build rapport

• Assist with cash management and security measures

• Address escalated inquiries and complaints

Requirements:

• 2 years of retail experience required

• High school diploma or GED necessary

• Strong cash handling experience

• Clear criminal record and Provincial Cannabis Certification

• Excellent conflict resolution and organizational skills

Maximize customer engagement and team potential as a Lead Retail Experience professional with The FIKA Company.
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