Assistant Manager, Roland Michener

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team
• Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette
• Achieve Net Promotor individual store targets.
• Ensure Staff Onboarding is delivered to the company’s expectation.
• Become an Ambassador of Canadian Tire’s Triangle Rewards Program
• Provide continuous feedback and coaching to Store Teams using Store Force Reporting
• Daily Huddles, and formal performance evaluation programs.

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team
• Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette
• Achieve Net Promotor individual store targets.
• Ensure Staff Onboarding is delivered to the company’s expectation.
• Become an Ambassador of Canadian Tire’s Triangle Rewards Program
• Provide continuous feedback and coaching to Store Teams using Store Force Reporting
• Daily Huddles, and formal performance evaluation programs.

• Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs
• Effectively utilizes meet all store operating initiatives and directives according to required timelines.
• Establishes plan and follows up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly price sweeps.
• Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversees preparation for annual inventories.
• Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.
• Responsible for overall efficiency of store eComm business
• Ensures all IT and store infrastructure is functional and built into daily processes

• Coach and develop Department Managers and store staff, through setting expectations, communication, coaching, feedback, and ongoing support
• Follow up to ensure execution of Weekly Plans for the store
• Create development plans and conduct annual appraisals for Full Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team
• Communicate in a clear and concise manner; leading effective Huddles /Meetings /Coaching sessions all while keeping team well informed of pertinent information
• Hold team accountable to complete required training within time limits working with the Department Managers
• Provide resolution for all customer concerns.
• Work with Store General Manager to establish succession plans through continuous training and development leveraging HR partners

• Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.
• Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Follows the disciplinary process consistently and impartially
• Promotes and maintains a positive and motivating work environment
• Provides mentorship to teams and influences continuous growth

• Proven leadership and mentoring experience.
• Ability to execute daily store plans effectively.
• Strong communication, organizational skills, and financial discipline.
• 5 years of retail management experience.
• High energy, enthusiasm, and a drive to succeed.

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives
• Other perks to support your well-being
• Career growth opportunities and product discounts

Our typical hiring range is between…