Retail Operations Manager Job Ottawa area,Ontario Canada,Retail

Pet Smart does Anything for – JOIN OUR TEAM!

Retail Operations Manager

About Life at Pet Smart

Our associates are the heart of Team Pet Smart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Pet Smart does Anything for Pets – JOIN OUR TEAM!

Retail Operations Lead

About Life at Pet Smart

Benefits that benefit you

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our AWEsome offerings:

Paid Weekly

Health & Wellness Benefits*

Group Registered Retirement Plan (RRSP) with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

Pet Smart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Essential responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.

Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.

Delegate and validate completion of daily tasks.

Leads and directs associates when acting as the leader on duty.

Address and administer associate complaints and grievances.

Recognizes and celebrates associates driving overall associate engagement.

Store Operations and Overall Store

Experience:

Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.

Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns.

Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.

Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.

Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.

Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.

Completes monthly live cycle counts, addresses discrepancies.

Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets.

Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store.

Supports the associate and pet parent experience at all levels and…