Sr. Lead Specialist-Sales Support , CA

Position: Sr. Lead Specialist-Sales Support ON, CA
## Sr. Lead Specialist-Sales Support Ottawa, ON, Canada Apply Now Find out how well you match with this jobJob :
0333

Date posted:
09/11/2026

Location:

Ottawa, ON, Canada

OnX has helped organizations across Canada solve complex technology challenges — combining deep technical expertise with local insight and long-term client relationships. OnX's capabilities span cloud, cybersecurity, digital infrastructure, data, AI, and managed services, with a track record of trust from Fortune 500 clients in highly regulated industries. OnX brings enterprise-scale resources with the accountability and flexibility of a partner who stays with clients at every stage — from first assessment through everyday operations.
** Essential Functions
**** Support Account Executive and Existing Territory
*** Act as a strategic support partner to the sales team across the end-to-end sales lifecycle
* Address client inquiries promptly and professionally, providing comprehensive information about our products and services.
* Ensure client satisfaction through effective communication and problem-solving.
* Ensure accuracy and timeliness of sales documentation, pricing, and approvals
* Coordinate with Account Managers, SA’s, Operations, Finance and Legal, to support deal closure and execution
* Maintain and update CRM systems to ensure data integrity and visibility
* Support with renewals, upsell, cross-sell, and customer onboarding activities
** Quote and Order Processing**- Prepare accurate quotes and process orders efficiently.

- Collaborate with the sales team and infrastructure solution Architect to tailor solutions that meet client needs.

- Work closely with the Manufacturers & Distributors to secure and obtain pricing.
** Understanding of IT Solutions and Partner Programs**- Stay abreast of current IT solutions and vendor partner programs.

- Provide expert guidance to clients on product offerings and compatibility.
** Building Client, Manufacturer and Distribution Relationships**- Cultivate strong relationships with clients, understanding their business needs and challenges.

- Act as a trusted advisor, offering solutions that align with client objectives.

- Cultivate strong relationships with our Vendors and Distributors.
** Cross-Functional Collaboration**- Work collaboratively with various departments, including operations, logistics, and technical support team.

- Ensure seamless communication and coordination to enhance overall customer experience.
** Team Player**- Actively contribute to the success of the sales team through collaboration and knowledge sharing.

- Foster a positive and supportive team environment.
** Attention to Detail and Multitasking**- Demonstrate meticulous attention to detail in quote preparation and order processing.

- Effectively manage and support multiple opportunities concurrently.
** Specific skill requirements:
*** Excellent customer service experience
* 5-10 years’ experience within the IT community working with both vendors and distributors.
* Good verbal and written communication skills in English
* Strong interpersonal skills and positive attitude
** Competencies in the following are essential:
*** Must have Customer and Vendor/Manufacturer relations experience.
* Customer focused
* Self-motivated / initiative
* Competitive, problem solver with a get it done type attitude
* Eagerness to learn and technical aptitude is a must
* Ability to work both independently or as part of a team
* Ability to work well under pressure in order to meet tight deadlines
* Must be located in GTA
** Education
* ** Two years of College or Technical School resulting in an associate’s degree or equivalent (Not mandatory)
** Experience
* ** 5 to 10 year’s experience
** Supervisory Responsibilities
*** No Supervisory Responsibility Pay range:…