Fortinet Renewal Operations Representative

Elevate your career as a Renewal Operations Representative at Fortinet, where you'll oversee the full renewal process for mid-enterprise clients across Canada. Connect with key stakeholders and drive sales through expert support.

This role is essential for managing client renewals efficiently while engaging in upselling during renewal conversations. You'll work alongside sales teams and channel partners, utilizing Salesforce and other tools to facilitate the renewal sales workflow. Your proactive approach and customer service orientation will be vital in ensuring high satisfaction ratings and achieving sales targets.

Key Responsibilities:

• Manage customer inquiries for security product renewals

• Upsell additional products during the renewal dialogue

• Schedule meetings to discuss upcoming renewals

• Utilize Salesforce for tracking and reporting

• Train new sales hires on renewal processes

Requirements:

• 1+ years in a renewals or operations role

• Bachelor's degree in IT, computer science, or cybersecurity

• Familiarity with Salesforce and MS Office Suite

• Understanding of cybersecurity and B2B sales

• Track record of achieving sales goals

Join Fortinet and leverage your sales skills while ensuring customer success in the renewal journey.