Account Development Manager

Account Development Manager (Remote – Ontario, Canada) Medi Solution is seeking an experienced, results-driven Account Development Manager to drive growth and strengthen client partnerships within the healthcare industry. This is a remote role; however, candidates must be located in Ontario, Canada. In this role, you’ll be at the forefront of our business, managing and growing relationships with an established client base while identifying expansion opportunities and selectively developing new business.

You will manage a portfolio of key clients with a strong focus on retention, engagement, and long-term value creation, while contributing to new business initiatives as appropriate This is a dynamic hybrid role combining account management, customer success, and sales responsibilities. Success means building trusted relationships at all levels, navigating complex client environments, leading RFP processes, and contributing to sustainable, long-term business growth.

If you enjoy building strong client relationships, working in complex environments, and contributing to both retention and growth initiatives, we want to hear from you. What your impact will be:
* Build and maintain strong, long-term client relationships as the primary point of contact.
* Identify and drive growth within existing accounts, including expansion and retention initiatives.
* Lead account development activities through proactive client engagement and value-driven strategies.
* Manage and support RFP and RFI processes end-to-end, delivering high-quality submissions in collaboration with cross-functional teams.
* Partner closely with Operations, Professional Services, Customer Support, and Development to ensure alignment and client success.
* Act as a trusted advisor by understanding client challenges and aligning solutions to their business needs.
* Stay informed on industry trends and competitive dynamics to effectively position Medi Solution in the market.
* Leverage client insights to inform marketing efforts and support targeted outreach.
* Maintain accurate pipeline management and forecasting through CRM tools.
* Represent Medi Solution at industry events and client meetings to strengthen relationships and generate opportunities.
* Conduct client site visits as needed to deepen engagement.
* Support continuous improvement initiatives and contribute to broader team objectives. What we are looking for:
* 2–3 years of experience in account management or direct sales, preferably within healthcare.
* Demonstrated success in achieving sales targets and generating qualified leads.
* Strong communication, presentation, and interpersonal skills, with the ability to influence decision-makers.
* Self-motivated and results-driven, able to work both independently and collaboratively.
* Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
* Experience using CRM tools to manage pipelines, opportunities, and forecasting.
* Highly organized, with the ability to manage multiple priorities and meet deadlines.
* Experience working in complex, multi-stakeholder environments (e.g., healthcare or public sector) is an asset.
* Ability to navigate long sales cycles and structured procurement processes. What will make you stand out:
* Previous healthcare sales experience.
* Knowledge of software solutions and technology.
* Post-secondary degree or diploma in a related field.
* Excellent organizational, time management, and the ability to deliver impactful presentations.
* Experience with RFP-driven environments and cross-functional collaboration.

What we offer:

* A dynamic team environment
* Comprehensive benefit package
* Lifestyle benefits
* 3 weeks of paid vacation starting the first year
* 5 days of personal leave…