Client Retention and Growth Director

Client retention and account expansion define this Account Director position, with responsibility for relationships, renewals, and recurring agency revenue.

Blacksmith Agency needs an experienced agency account manager to keep established clients and sell additional work. You will manage a seven-figure annual quota across retention and upsells. The role suits professionals from marketing, digital, creative, or advertising agencies. Senior client communication matters, as does explaining measurable results. Strategists and delivery teams run the work, while you ensure clients receive one clear voice across the relationship.

• Protect retention across an established recurring-client portfolio
• Monitor relationships, renewals, and drifting accounts
• Identify the next project within each client
• Sell upsells and expansions across managed accounts
• Own the seven-figure annual quota

• Previous agency account management experience
• Background in marketing, digital, creative, or advertising agencies
• Proven record of retaining clients
• Proven record of selling clients more work
• Clear, calm senior-stakeholder communication and quota comfort

Build recurring agency revenue through disciplined retention, expansion selling, quota ownership, and senior client relationship management.