Client Service Manager

Posting Dates

• Internal Posting Date:
  February 5th, 2026
• Internal Closing Date:
  February 11th, 2026
• External Closing Date:
  February 27th, 2026

This leadership position will champion the leadership and growth of Paladin Security Group's security programs for all Paladin non‑healthcare contracts in Ottawa, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and developing the capacity of Paladin staff to respond effectively to security and life safety emergencies.

• Benefits & Other Perks
• Opportunities for Growth & Advancement
• Education Allowance

• Assists in the development of short‑term and longer‑range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group.
• Develops implements, maintains and evaluates the security programs for Paladin's contracts.
• Oversees and schedules the appropriate resources to ensure all of the company's contractual obligations are met.
• Takes ownership of staff and client issues and supports the timely response to both groups.
• Develops and maintains excellent relationships with the clients in the portfolio.
• Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company's contractual obligations.
• Ensures thorough site training and employee orientation programs are in place at all sites within the portfolio.
• Visits with clients and the staff assigned to the sites regularly and ensures the needs of both the client and staff are met.
• Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date.

• 3–5 years of industry experience in a leadership position is considered an important asset.
• Class G Driver's License is required.
• Experience with a Mobile Division is an asset.
• Excellent interpersonal and communication skills.
• High level of professionalism.
• Ability to write comprehensive reports and maintain proper records.
• Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy.
• Must have strong leadership, social interaction and organizational skills.
• Proficiency in Microsoft Office software.
• Ability to write and present proposals to large organizations.

High School Diploma/GED

College/University Education

Valid G Driver License

Paladin Security:
Making the World a Safer and Friendlier Place because we CARE
! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are shortlisted will be contacted for an interview.

Benefits:
Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Education Allowance.