Shift Lead, Security - Casino Security

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

Company:
Hard Rock Ottawa Hotel & Casino

Location:

Ottawa, Ontario

Job Type: Part Time Permanent

Compensation: CAD $ 28.36/Hr.

License Requirements: AGCO License, Smart Serve Certificate

The Shift Lead Security is responsible for overseeing casino security operations during an assigned shift while actively performing frontline security duties. This dual-role position combines the leadership responsibilities of a Security Supervisor with the operational responsibilities of a Security Officer, ensuring the safety and security of guests, employees, assets, and property while maintaining compliance with gaming regulations, company policies, and applicable legislation.

The Shift Lead Security acts as the primary point of contact for security-related incidents during their shift, providing guidance and direction to security team members while responding to emergencies, disturbances, and customer service situations.

• Duties as a Security Supervisor:
  The manager is accountable to his or her staff, assisting with hiring, training, evaluations, recognition and development. Responsible for the protection of company assets and the reporting and arrest of criminals, ensuring the maintenance of peace and order for guests and fellow employees. Provides first aid and medical attention as required. Presents a strong presence on the gaming floor. Delivers exceptional customer service and ensures compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
  
  Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

• Duties as a Security Officer:
  Exhibit conduct in accordance with all Alcohol Gaming Commission Ontario (AGCO) Regulations. Ensures that proper security is provided for all transfers of monies within the casino. Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and possibly escorting them if necessary. Prepare detailed incident reports in a clear and precise manner.
  
  Patrol the casino areas to establish a security presence and report all unusual situations and/or suspicious persons. Assist in the coordination and resolution of emergency situations. Assist in maintaining proper key control. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
  
  Ensure prompt and discreet notification to managers of any observation of illegal acts or internal ethics violations. Performs all other related and compatible duties as assigned. Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

• Other duties as assigned.

• Lives the Brand.