Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:
Job Description CompanyHard Rock Ottawa Hotel & Casino
LocationOttawa, Ontario
Job TypePart Time Permanent
Is this a current vacancy?Yes, this is an existing open position.
CompensationCAD $ 28.36/Hr.
License RequirementsAGCO License, Smart Serve Certificate
OVERVIEWThe Shift Lead Security is responsible for overseeing casino security operations during an assigned shift while actively performing frontline security duties. This dual-role position combines the leadership responsibilities of a Security Supervisor with the operational responsibilities of a Security Officer, ensuring the safety and security of guests, employees, assets, and property while maintaining compliance with gaming regulations, company policies, and applicable legislation.
The Shift Lead Security acts as the primary point of contact for security-related incidents during their shift, providing guidance and direction to security team members while responding to emergencies, disturbances, and customer service situations.
RESPONSIBILITIES Duties as a Security Supervisor- The manager isaccountableto his or herstaff,assisting with hiring, training, evaluations,recognition and development.
- Responsible for the protection of company assets and the reporting and arrest of criminals, ensuring the maintenance of peace and order for guests and fellow employees.
- Provides first aid and medical attention as required.
- Presents astrong presence on the gaming floor.
- Deliversexceptional customer service and ensures compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws,policies and regulations.
- Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building andretainingguest relations and acts as a mentor to team membersin order toprovide superior guest service.
- Exhibitconductinaccordancewithall Alcohol Gaming Commission Ontario (AGCO)
Regulations. - Ensuresthatpropersecurityisprovidedforalltransfersofmonieswithinthecasino.
- Assist patrons with a wide variety of inquiries and situations including providing information about the property and events,givingdirectionsandpossiblyescortingthem if necessary.
- Preparedetailedincidentreportsinaclearandprecisemanner.
- Patrolthecasinoareastoestablishasecuritypresenceandreportallunusualsituationsand/orsuspiciouspersons.
- Assistinthecoordinationandresolutionofemergencysituations.
- Assistinmaintainingproperkeycontrol.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifyingappropriatemanagersofconcerns and observations.
- Demonstrateactionsandbehaviorsthatreinforcethe Company’sMissionand Valuesof Communication ,Integrity,Fun,Respect,Accountability,Passion and Dedication.
- Ensurepromptanddiscreetnotificationtomanagersofanyobservationofillegalactsorinternalethicsviolations.
- Performsallotherrelatedandcompatibledutiesasassigned.
- Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building andretainingguestrelationsandactsasamentortoteammembersinordertoprovidesuperiorguestservice.
- Otherdutiesasassigned.
- Livesthe Brand.
- Minimum of a post-secondary diploma in Law and Security or a related field
- Proficiency in standard…
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