Bilingual Food Bank Assistant | Assistant.e à la banque alimentaire bilingue

Employment Type: Permanent Part-Time

Compensation: $28.10-$33.49 / hour

Schedule: 3 days / week (21 hours) - Tuesday evenings required

You naturally empower and inspire others to reach their full potential and are a passionate advocate for individual and community well-being. You are someone who strives for continuous improvement in all that you do, and you actively look for opportunities to strengthen your skills, invest in your own growth and development, and embrace change. You foster an environment that is inclusive and open-minded, nurturing genuine connections, celebrating differences, and embracing diversity.

You listen deeply, communicate openly and transparently, and welcome feedback.

We currently have an opening for an existing role for a bilingual food bank assistant. As a Bilingual Food Bank Assistant, you will work in collaboration with the Food Bank Coordinators to support the smooth and efficient day-to‑day operations of the food bank. You will play a key role in supporting client services by assisting with intake, scheduling appointments, and maintaining accurate records to ensure a respectful, welcoming, and dignified experience for all clients.

In addition, you will support warehouse operations by receiving, sorting, organizing, and preparing food for distribution, helping ensure items are handled safely and efficiently. Working closely alongside volunteers, you will foster a collaborative and supportive environment. Through your strong organizational skills, teamwork, reliability, and compassionate approach, you will help provide relative access to food for individuals and families experiencing food insecurity in the community.

• Support daily operations of the service area of the Food Bank, including but not limited to interviewing food bank clients, supporting food selection, etc.
• Support daily warehouse operations of the Food Bank, including processing food donations and orders, sorting items, and stocking and organizing inventory.
• Monitor and schedule program appointments.
• Maintain and update client files through applicable online databases.
• Support and guide Volunteers in assigned tasks, clearly communicating guidelines, procedures, and safe work practices.
• Assist with the preparation of food drives, helping to ensure readiness to receive and process donations.
• Foster positive and respectful working relationships with Food Bank Coordinators, Assistants, Volunteers, Clients, and Community Partners.
• Provide information on the centre's programs and refer to other resources, when necessary.
• Follow all health and safety regulations and safe food‑handling practices to ensure a clean, secure, and efficient work environment.
• Participate in continuous improvement initiatives focused on strengthening operations and enhancing service quality, driving greater efficiency and effectiveness.
• Perform other related duties as assigned by the Food Bank Coordinators and Program Manager to support overall operations.
• Provide back‑up support to Food Bank Coordinators, as required.

• College diploma in applicable field or equivalent
• 1-3 years of relevant experience in customer service and/or the food sector
• Knowledge of food banks and community services is considered an asset
• Experience working with volunteers is considered an asset
• Ability to safely lift and carry items weighing between 25 lbs. and 50 lbs.
• Fluency in both French and English, spoken and written; additional language skills are an asset
• Proficiency in basic computer applications, including Microsoft Office Suite

• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Reliable and dependable, able to work independently and as part of a team
• Adaptable and flexible, able to work in a fast‑paced environment and respond to changing needs.
• Able to demonstrate a non‑judgmental and empathetic approach
• Able to apply an equity, diversity and inclusion lens
• Able to handle sensitive and confidential information

Type d'emploi
:
Poste permanent à temps partiel

Rénumération
: 28.10 $ - 33.49 $ / heure

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