Disability Case Manager; bilingual

Bilingual Disability Case Manager – Ottawa, ON

In this fast-paced, results-driven environment, your role is to deliver client-focused disability solutions. The Disability Case Manager is a key member of a client service team, proactively managing assigned disability claims by evaluating medical information and job duties, and developing case management and return-to-employment plans during periods of disability.

• Perform proactive management of assigned disability claims (STD, LTD, and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.
• Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigation by phone or in writing to the applicant, employer, physicians, medical service professionals, lawyers, and respond to all inquiries.
• Use critical thinking skills to make decisions based on the results of your overall assessment of each claim.
• Implement return-to-work programs and coordinate with the employer.
• Conduct health care coordination and rehabilitation programs to ensure they meet employability goals.

• Bilingualism (fluent in French and English) required, as the position will regularly serve clients with English and French-speaking needs.
• Experience or training in one of the following fields: health and wellness, disability and life or health insurance, injury claims, or customer service.
• Strong interpersonal, listening, and communication skills in a client-facing environment.
• Effective planning, organizational, and time management skills.
• Solution-oriented and strong decision-making skills.
• Team player who can also work independently.
• Tech savvy – adaptable and proficient with new programs and systems.

• Competitive salary and annual bonus program.
• $2,000 education reimbursement per year.
• Flexible benefits, employee discount program, and paid vacation, personal day, and volunteer day allotment.
• Competitive pension plan and life insurance plans.
• Share ownership program.
• Centrally located offices with easy access to public transportation.

Base salary: $65,600 - $98,400 annually. This represents base salary only and does not include other variable compensation components of our total rewards program.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact All information provided will be handled in accordance with applicable laws and Canada Life policies.