Customer Service Specialist

Job Details

Job Category :
Employment Services

Requisition Number : CUSTO

Postings:
May 14, 2026

Position :
Customer Service Specialist (FT Contract)

Compensation : $24.52 CAD per hour

Work Status :
Full-Time

Work Location :
On-site, Ottawa, ON

Location:

Employment - Catherine, 240 Catherine Street, Suite 308, Ottawa, ON , CAN

As one of the largest charitable community service organizations in Canada, the YMCA of the National Capital Region responds to critical social needs and works to provide lasting solutions. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion.

Vacancy Status :
This job posting is for an existing vacancy. This is a full-time contract position until March 31, 2027.

The Customer Service Specialist will provide clients with accurate information and appropriate referrals on matters related to employment, trades, immigration, settlement, and community resources on a drop-in basis. Responsibilities include needs assessment and orientation, reception duties, data entry, and referrals to internal and external programs.

• Provide strong customer service by greeting participants in person and over the phone.
• Provide orientation and resources to new participants, highlighting services and programs offered in the centre.
• Assist participants with information searches, online applications, resume tools, and online training tools.
• Assist with administrative duties, including tracking statistics, filing, and ensuring government forms are completed and signed.
• Provide intake to EO and make proper referrals to other programs; provide intake to LARC and referrals to other programs.
• Support the Retention Specialist in connecting with Stream C clients for upcoming monitors.
• Collect documents such as pay stubs as required by program deliverables and contractual obligations.
• Data entry in Caseflow as required.

We strive to ensure our employees are a fit based on strengths, interests, and future goals. The successful candidate will have the following:

• Education :
  Post-secondary education in a related field
• Language :
  Fluent in English and French, oral and written essential. Other languages are a strong asset.
• Experience, Skills & Abilities :
  Experience with newcomers or immigrants, or working in a multicultural environment; knowledge of immigrant settlement services and programs; excellent organizational skills and detail-oriented.
• Additional Requirements :
  Valid permit to work in Canada;
  Criminal Record Check for the Vulnerable Sector (within 6 months); annual mandatory training for protection of Children & Youth with certificate of completion.

• Excellence:
  Identifies and implements improvements that enhance work quality.
• Compassion:
  Warmth and supportive communication; fosters understanding and collaboration.
• Dignity:
  Respects every individual’s worth, promotes fairness, integrity, and empowerment.
• Accountability:
  Manages tasks, projects, and processes effectively.
• Inclusion:
  Commitment to IDEA, ethics, and well-being.

YMCA is committed to diversity and inclusiveness in its workforce and communities. We welcome candidates from diverse backgrounds, including racialized groups, Indigenous Peoples, 2

SLGBTQ+ individuals, and persons with disabilities. We comply with applicable accessibility laws and will provide accommodations in recruitment upon request.

All internal applicants must inform their supervisor of their intention to apply. The YMCA of the National Capital Region is an Equal Opportunity Employer. We appreciate all applications; only those selected for further consideration will be contacted.