Bilingual Advisor

Role Overview

As a Relocation Advisor, you will contribute to Sirva’s success by providing essential support to relocating Government of Canada transferees and their families. The Advisor is the only point of contact for our transferees, delivering all services offered under the relocation programs via multiple channels. You will provide guidance, assistance, administrative support and expense management. You will also manage and monitor transferee expectations and requests to resolve issues timely and effectively.

• Enhanced Security Clearance is required, as provided by the Government of Canada.

• 30% Provide relocation assistance and support via emails, inbound & outbound phone calls and chats – answer general inquiries on benefits and entitlements as per the relocation directive, expense management and Secure Website.
• 25% Deliver planning sessions for IA/ER, On Assignment, Domestic, Unaccompanied and First moves – provide relocation policy, process, and expense management advice via scheduled 30‑minute sessions by phone or video call.
• 25% Manage expenses – review and process advance requests and expense claims for IA/ER, On Assignment, Domestic, Unaccompanied and First moves.
• 10% Update relocation files – record detailed notes for each communication & action to the corresponding relocation file.
• 5% Perform various administrative tasks to support the Contact Centre.

• Foster belonging, encourage authenticity, be inclusive, value diversity, and recognize those behaviours empower and inspire positive action and promote innovation.
• Strong customer service and communication skills across multiple digital platforms, including video calls, chats, emails and phone calls.
• Highly organized with effective time‑management skills to manage multiple transferee requests at one time across a number of different clients.
• Relevant experience working in a fast‑paced environment, delivering quality and timely services to meet service level agreements.
• Self‑starter with initiative and the drive to succeed.
• Ability to work independently as well as in a team environment; use judgement to make sound decisions.
• Bilingual (French/English) is highly advantageous.
• Skilled at identifying areas for enhancement or improvement and working with management to systematically resolve.
• Reliability status security clearance granted by CIISD, PSPC is required; the security clearance application will be facilitated via the BGRS Company Security Officer (CSO) (candidates need to have 5 consecutive years of verifiable history of living in Canada).

• Position Title:
  
  Relocation Advisor I
• Salary Range: $21.63 CAD/HR
• Benefits:
  Comprehensive benefits package that includes choice of two Medical plans and two dental plans;
  Retirement plan, RRSP employer match (after 1 year), Life & Disability Insurance, and more. Benefits are based on employment status and may not be available for temporary or part‑time employees.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at  and let us know the nature of your request and your contact information.