Victim​/Witness Services Worker - Bilingual; English​/French

Apply By: Tuesday, July 28, 2026 11:59 pm EDT

$1,265.80 – $1,554.23 Per week*

* Indicates the salary listed as per the OPSEU Collective Agreement.

Bring your empathetic communication skills and understanding of complex case management, needs assessment, emotional support and client advocacy to a dedicated team as we support victims and witnesses of crimes while they participate in the criminal court process.

As a team member of the 13‑person Victim/Witness Assistance Program (VWAP) office in Ottawa, every day will vary depending on client needs. Typical day activities include:

• Informing clients about their case, victims’ rights, and what they need to know about and can expect during the criminal court process.
• Navigating the court process alongside your client to educate and help them understand their role in the criminal justice system.
• Providing emotional support and crisis intervention to vulnerable clients through a trauma‑informed and victim‑centered lens, including assessing risks and needs.
• Maintaining relationships with criminal justice partners and community agencies to advocate on behalf of your clients and refer them for services such as counseling and safety planning.
• Documenting throughout the case management process to create timely and accurate case notes.
• Participating in projects to review and improve services, committees to collaborate and build relationships, and public education activities to promote the program.

• Proficiency in English and oral & written French at the advanced level.

• Ability to support marginalized and vulnerable clients who are victims or witnesses of crimes, including but not limited to intimate partner violence, sexual assault, child abuse, and homicide.
• Crisis response and intervention skills to help clients in need.
• Ability to interpret and apply relevant legislation and policies about victims of crime and court proceedings.

• Identify risks to clients, develop case plans, make appropriate referrals and communicate with justice partners.
• Address complex client needs based on information provided.
• Recommend new services or service improvements and foster cooperation when implementing changes.
• Collaborate with team members and manager on complicated and contentious issues.

• Support clients from diverse communities and be sensitive to their needs.
• Network with community agencies and work with criminal justice partners.
• Write reports and case file summaries.
• Help develop and deliver training programs and public education sessions.
• Contribute to an inclusive environment for team members and clients.

• Manage a large caseload of files with little supervision.
• Prioritize work in an environment with challenging and urgent deadlines.

• Use a variety of MS Office software for communication, reports, and presentations.
• Work with database systems to access and maintain case and client records.
• Use video conferencing systems and applications to engage with clients.

We are committed to building a workforce that reflects the communities we serve and promoting a diverse, anti‑racist, inclusive, accessible, merit‑based, respectful and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

We are a supportive and compassionate team who play a crucial role in navigating people through some of the most difficult experiences of their lives. We offer a comprehensive training program to ensure that all Victim/Witness Services Workers have the skills needed to support both their clients and themselves.

Work can be emotionally demanding and we are committed to the well‑being of our employees. This includes mental…