Disability Navigator

Position Title

Disability Benefits Navigator - GAIN (Guidance & Assistance in Navigating Disability Support) Program

Any VLRC office in Canada

Full-time, Permanent; existing vacancy

National Manager, Federal and Contracted Services

$34.03/hour

The Disability Benefits Navigator – GAIN Program (DBN-GAIN) serves as the primary point of contact to increase access to disability benefits and supports for individuals with vision loss. The role supports clients through the application process for federal, provincial, and territorial benefits, including the Disability Tax Credit and Canada Disability Benefit, and connects them to healthcare services and community supports to enhance independence and well‑being.

• Provide individualized support to clients and families applying for disability benefits, including understanding eligibility criteria, completing forms, and coordinating documentation.
• Assist clients with application tracking, follow‑ups and appeals where needed.
• Maintain accurate and up‑to‑date knowledge of benefit programs and share updates with the team and community stakeholders.
• Participate in client satisfaction, program feedback and quality improvement efforts.
• Monitor and provide proactive follow‑up for clients to ensure ongoing collaboration across services and providers.
• Ensure that all service‑related activities are documented in the client health record in accordance with VLRC policies.
• Engage with clients and families using a client‑centered approach with cultural humility.
• Develop and maintain strong professional relationships with external partners and referral sources in accordance with VLRC policies.
• Participate in multi‑disciplinary team meetings.

Knowledge and Skill Requirements

• In‑depth understanding of disability benefits programs (e.g., DTC, CDB).
• Excellent verbal and written communication skills and the ability to explain complex processes clearly.
• Proficiency in case‑management systems, MS Office, and electronic health records.
• Strong organizational, problem‑solving, and advocacy skills.
• Clinical expertise related to client‑centered philosophy, knowledge of intersectional equity principles and cultural safety practices.
• Ability to prioritize tasks and work independently or as part of a team.

Experience and Education

• Post‑secondary diploma in Social Services, Disability Studies, Community Work, or related field.
• 2+ years’ experience in client navigation, healthcare or social service systems.
• Experience supporting people with disabilities, especially those with vision loss.
• Lived or professional experience working with diverse populations, including Indigenous, 2
  
  SLGBTQIA+, newcomers, etc.
• Certificate in Patient Navigation, trauma‑informed care, motivational interviewing, or health equity would be an asset.

Work Environment

• Willingness to work flexible hours.
• Willingness to work in a variety of settings.
• Ability to work independently and collaboratively within a remote or hybrid environment.

At VLRC your work has real impact. We offer:

• Comprehensive benefits, including health, vision, dental, corporate discounts, and an employee and family assistance program.
• Flexible work arrangements, generous paid time off, and work‑life balance initiatives.
• Career development through training, mentorship, and advancement opportunities.
• Inclusive work culture with supportive teams, employee recognition, a joy‑in‑work wellness program, and mental health supports.

VLRC is committed to creating an inclusive, equitable, and accessible workplace. We welcome applications from historically marginalized groups and encourage people with sight loss to apply. Direct lived experience is valued. The successful candidate may be required to complete a Vulnerable Sector Check. If you require an accommodation to apply or participate in the selection process, please contact