Bilingual Case Manager

Job Category: Housing Services

Requisition Number: BILIN
001916

• Posted :
  July 14, 2026
• Full-Time
• On-site
• Rate : $26.98 CAD per hour

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Overview

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community.

We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Vacancy Status: This job posting is for an existing vacancy. The full-time hours for this position are Tuesday-Saturday, 11am-7pm.

* Please note this position's start date will be in September*

What do we offer?

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

• Free YMCA gym membership;
• Discounted Y program fees (including health & fitness programs, child care, and camps);
• Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
• Health and Dental Insurance;
• Long-term Disability and Life Insurance;
• Access to our Canadian YMCA Retirement Fund pension plan;
• Up to 25 vacation days per year including two float days, and one birthday vacation;
• Maternity leave benefits for up to 18 months.

* Some benefits may vary based on employment terms

What do you offer?

The Housing Support Office operates 24 hours per day, seven days per week, and provides programs and services for those with Affordable / Social Housing needs. Over 2000 individuals take part in programs including Supportive Housing, Family Shelter, and Transitional Housing for youth and women, counseling, and referral. The Case Manager role serves women, men and families.

Some of the tasks of this position include:

• Providing general information to individuals and agencies regarding eligibility for housing in the Y’s Housing Services.
• Scheduling and conducting interviews with housing applicants.
• Developing and maintaining individual goal plans with assigned clients.
• Providing case management, counselling support, crisis intervention, and referrals for clients.
• Providing life and social skills workshops.
• Maintaining standards for reporting and operating procedures.
• Reporting statistical data.
• Ensuring client confidentiality and that all files and records are secure.
• Building and maintaining relationships with relevant agencies.
• Maintaining the workplace to ensure a safe and clean environment.

What qualifications and abilities are we looking for?

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

The successful candidate will have the following:

Education

• Post-secondary education or equivalent in a related field

Language

• Fluent in English and French, oral and written
• Other languages are an asset

Experience,

Skills and Abilities

• Minimum 2 years of experience in social services, preferably with youth
• Minimum 1 year of experience in the housing field preferred
• Knowledge and sensitivity in dealing with individuals with homelessness, addiction, and mental health
• Knowledge of community resources relevant to youth
• Training in suicide intervention and non-violent crisis intervention preferred
• Proficiency with Microsoft Office Suite
• Proven facilitation skills for workshops and information sessions

Additional Requirements:

• Applicants must have a current Standard First Aid and CPR "C" certification.
• Applicants must already have a valid permit to work in Canada.
• A Police Record check, not more than 6 months old is required. Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position.
• Semi-annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

Core Competencies:

• Excellence
  :
  Identifies and implements improvements that enhance work quality.
• Compassion
  :
  Involves warmth and supportive communication. Fosters understanding and collaboration, leading to a positive work environment.
• Dignity
  :
  Involves respecting every individual’s worth, promoting fairness and…