Rooming Case Manager

Full Time Rooming House Case Manager

Title:
Rooming House Case Manager

Location(s):401 Bell St. South Ottawa, ON

Salary $53,633.18- $60,705.12per annum based on work experience

Hours: 40-Hour Work Week (35 hours plus 5 hours allocated to daily half hour paid lunches and unpaid breaks)

Employer:John Howard Society of Ottawa

Closing Date:September 21st, 2026

Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential.

JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.

Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.

The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2

SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process. If you require any accommodation during the interview process, please let us know.

Working under the direction of the Housing and Reintegration Coordinator, you will support individuals living in rooming houses who are experiencing housing instability or are at risk of homelessness. Using a coordinated case management process and a Housing First approach, you will help clients access services, address barriers and maintain stable housing.

You will join an established Housing and Reintegration team that values collaboration, shared problem-solving and mutual support. While another Rooming House Case Manager provides specialized support to seniors, this position will work with rooming house residents across a broad range of ages and needs. Referrals may come from community partners, shelters, hospitals and other service providers throughout Ottawa.

• Postsecondary education in social work, social services or a related field, or an equivalent combination of education and relevant experience
• A minimum of two years of experience supporting individuals with complex needs, including people experiencing homelessness, mental health challenges and/or substance use concerns
• Knowledge of Housing First, harm reduction, trauma-responsive and client-centred approaches
• Knowledge of the Residential Tenancies Act, 2006 and the rights and responsibilities of tenants and landlords
• Familiarity with HIFIS, SPDAT or other housing assessment and case management tools
• An understanding of Ottawa's housing and homelessness service system, including housing placement resources and processes for individuals who face significant barriers to obtaining and maintaining housing
• Demonstrated ability to build respectful, professional relationships with clients, landlords, community agencies and other service providers
• Strong communication, negotiation and advocacy skills
• Excellent interpersonal skills and the ability to work both independently and collaboratively
• Sound judgment and the ability to respond calmly and effectively to challenging or urgent situations
• Strong organizational, documentation and time-management skills
• The ability to prepare clear case notes, reports and professional correspondence
• Proficiency with Microsoft Office, including Word, Outlook and Excel, as well as experience working with electronic databases
• A valid Ontario Class G driver's licence and access to an insured personal vehicle for regular travel throughout the City of Ottawa
• The ability to work flexible hours when program or client needs require it
• The ability to provide a satisfactory Police Record Check for the Vulnerable Sector
• Bilingualism in English and French is considered an asset

• Meet clients where they are, including in their homes and at community locations that are accessible and comfortable for them
• Complete intake, triage and assessments to identify housing history, barriers to housing…