PNRPT On-Site Worker - Supervised Access Program; SAP

We are seeking areliable, compassionate, and service‑oriented On‑Site Worker to join our
Supervised Access Program team. The On‑Site Worker plays a critical role in supporting safe, neutral, and child-focused visits and exchanges between children and their families, while ensuring that program guidelines and service agreements are respected.

This role is well-suitedfor someone who thrives in a community‑based, client‑focused environment andbrings strong interpersonal skills, sound judgment, and the ability to manage sensitive situations with professionalism and empathy.

Join a value-driven organization with over 100 years of service supporting Ottawa families through life’s challenges, where your work has a direct and meaningful impact.

Location
:
Ottawa,Office-based. FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation

Startdate
:
Immediate

Position
: PNRPT, Unionized

Salary
:
Level3, $48157.76 to $54,102.91 (pro-rated to Hours/Week)

Hours of Work
:
Bi-Weekly Saturday and Sunday, 8:45 am to4:30 PM

Job :
71-2026 On-Site Worker PNRPT

ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to address mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within alltypes of family constellations, including children, youth, transitional-agedyouth, adults, seniors, couples, and families. Our work is grounded in the realneeds of our clients and families, the complex environments they live in, and astrong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, to supporting families through post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family”, FSO-SFO continues to innovate and evolve in response to the changing needs of our community.

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful. Today, 98% of clients report that working with FSI-SFO has had a positive impact on their lives.

As an accredited non-profit charitable organization,FSO-SFO is a trusted pillar of the Ottawa community. Our team is united by a commitment towell-being, belonging, community, accountability, and client-centered care.

Join us in making a lasting difference for Ottawa families.

ABOUT THE POSITION

The PNRPT On‑Site Worker is responsible for monitoring and coordinating supervised visitation and exchange services within the Supervised Access Program. This role ensures visits are conducted safely, respectfully, and in accordance with program policies, while providing support to clients, children, and volunteer visit monitors.

Key Responsibilities Include:

• Monitor and facilitate safe,neutral, and child‑focused supervised visits and exchanges
• Update program lineups and informclients of schedule changes or cancellations
• Prepare visit spaces and activities to ensure a welcoming and appropriate environment
• Ensure all participants adhere toprogram guidelines and intervene as required
• Supervise visits (up to twohours) when volunteer visit monitors are unavailable
• Provide on‑site support and orientation to volunteer visit monitors
• Respond to client questions,concerns, and potential conflicts with professionalism
• Review visit observation notesfor accuracy and completeness by the end of the shift
• Complete and file critical incident reports as required
• Collect program fees,…