Intake Worker – Counselling Programs Temporary

The Intake Worker serves as the first point of contact for individuals requesting services, providing initial screening, assessment, and triage to ensure clients are connected to the most appropriate supports.

This role is well-suited for someone who thrives in a fast-paced, community-based environment and brings strong assessment, crisis intervention, and interpersonal skills.

Location:

Ottawa, Office-based(312 Parkdale Avenue) Ottawa, Office- based.

FSO-SFO is located on the unceded Territory ofthe Anishinaabe Algonquin Nation

Start Date:

ASAP

Position:
Temporary Full-Time, Unionized Level 4

Salary: $53,476.41 to $60,078.14

Hours of Work:
Full-time hours 35 hours per week

-2026 Intake Worker (Temporary Full-Time)

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families- and, by extension, the Ottawa community - since 1914. We provide skillful and compassionate support to address mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

Weserve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults,seniors, couples, and families. Our work is grounded in the real needs of our clients and families, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, to supporting families through post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family”, FSO-SFO continues to innovate and evolve in response to the changing needs of our community.

Westrive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful.

Today, 98% of clients report that working with FSI-SFO has had a positive impact on their lives.

Asan accredited non-profit charitable organization, FSO-SFO is a trusted pillarof the Ottawa community. Our team isunited by a commitment to well-being, belonging, community, accountability, and client-centered care.

Joinus in making a lasting difference for Ottawa families.

The Intake Worker is responsible for responding to incomingservice requests, conducting initial assessments, and providing crisis intervention when required.

• Respond to all intake calls promptly and professionally
• Conduct initial assessment and screening of clients requesting service
• Provide supportive crisis intervention and assess for suicide or violence risk
• Gather and enter accurate client information into the database
• Maintain counsellor’s availability and assign cases appropriately
• Provide referrals and liaise with community agencies Intake
• Open and close client files and support file administration
• Provide input on client needs and service trends
• Participate in team meetings, training, and administrative duties

Youare calm, empathetic, and professional in your interactions with clients and colleagues. You are comfortable supporting individuals in distress and bring strong assessment [BS1], crisis intervention, and decision-making skills.

Youare highly organized, adaptable, and able to manage competing priorities in a fast-paced environment. You value teamwork while maintaining the ability to work independently, and you are committed to delivering culturally responsive, client-centered care.