Software Support Engineer Position

Position: Ciena Software Support Engineer Position
Join Ciena as a Software Support Engineer specializing in advanced technical assistance and backend programming in Python and Java. Collaborate globally to resolve complex issues and enhance service delivery.

In this role, you will leverage over five years of experience in technical support and software development. Your expertise in backend development, database management with Neo4j and Postgre

SQL, and familiarity with Docker and Kubernetes will contribute to innovative solutions. You will also focus on continuous improvement within the support team.

Key Responsibilities:

• Resolve escalated issues from L1 and L2 support teams

• Conduct in-depth root cause analysis for technical challenges

• Collaborate with engineering and product teams on solutions

• Develop and maintain troubleshooting guides and documentation

• Optimize code and database queries for performance

Requirements:

• 5+ years in software development or technical support

• Proficient in Python and Java with Spring framework

• Strong knowledge of Neo4j and Postgre

SQL databases

• Familiarity with tools like Docker and Kubernetes

• Effective communication skills in a global team

Utilize your technical skills in a supportive environment with Ciena, fostering a culture of growth and collaboration.
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