OpenPhone Staff Engineer - AI Platform

Join Open Phone as a Staff Backend Engineer and influence AI architecture for transformative communication. Drive innovative AI solutions while mentoring a strong engineering team.

In this pivotal role, you will manage the architectural strategy for delivering effective AI features that improve user interactions across Open Phone’s products. With over a decade of experience, your role will encompass leading AI feature development and ensuring operational excellence. You’ll partner with various teams to implement best practices for prompt engineering and model management, fostering a culture of high technical standards.

Key Responsibilities:

• Direct long-term architecture for AI orchestration

• Coordinate cross-functional engineering delivery efforts

• Implement best practices for prompt and incident management

• Optimize low-latency datasets for customer experiences

• Enhance security and performance for AI infrastructure

Requirements:

• Minimum 10 years in backend engineering

• Expertise in LLM integration and design patterns

• Proficient in event-driven architectures with concurrency

• Track record of driving observability and incident response

• Strong documentation and communication skills

Lead the development of Open Phone’s AI-driven solutions while maintaining a customer-centric approach.
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