Microsoft Platform Developer

Salary: $105,000 - $115,000 per year + Excellent Benefits

At the Commission for Complaints for Telecom-television Services (CCTS), our goal is to provide impartial, fair and effective complaint resolution services, data and insights to telecom and TV consumers and service providers. We offer a free service to Canadians, and we need professionals like you to help us uphold our commitment to fairness and accountability.

At the CCTS, we believe in the power of connection – both in the services we deliver and the talents we cultivate. We are more than just a dispute resolution company; we are innovators, and problem-solvers dedicated to ensuring positive experiences for telecommunication and TV consumers and service providers. If you are looking to make a real impact in a dynamic environment, you have come to the right place!

The Microsoft Platform Develope
r is responsible for designing, developing, configuring, integrating, and supporting the Integrated Case Management and Contact Center Solution built on the Microsoft ecosystem, including Dynamics 365, Power Platform, Microsoft 365, Azure services, and AI capabilities.

This hands-on technical role serves as a key contributor in the evolution of the Integrated Case Management, Contact Center and AI Solutions. The successful candidate will develop and maintain code and configurations, automate business processes, support system integrations, and help ensure platform reliability, security, scalability, and long-term sustainability.

The role partners closely with business stakeholders, Business Intelligence and IT teams, and external vendors to deliver solutions that improve service delivery, operational efficiency, data quality, and user experience.

CCTS operates on a hybrid working structure. This role currently is required to attend the CCTS office in Ottawa one day per week.

This role will collaborate with internal stakeholders and vendors, so strong communications skills are necessary to ensure this role is successful. We’re looking for someone proactive, who is ready to be the resident ‘expert’ of their function and has the follow-through to ensure the changes we make with these systems and platforms stick. This role is part of our change management and should be comfortable being a leader within their function.

Do you think this sounds like you? Then review the qualifications below and submit your application today!

• College diploma in a related field
• Bachelor’s degree or diploma in Computer Science, Information Systems, Software Development, Engineering, or a related field.
• Minimum 5 years of experience developing solutions within the Microsoft ecosystem.
• Demonstrated experience with Microsoft Power Platform and Dynamics 365.
• Experience developing and supporting applications and Dataverse-based solutions.
• Experience with enterprise application integrations and cloud technologies.
• Experience working within Agile or iterative development environments.

• Experience with Dynamics 365 Contact Center and Omnichannel capabilities.
• Experience implementing AI-enabled solutions using Microsoft Copilot Studio or Azure AI services.
• Experience with Dev Ops, release automation, and environment strategy.
• Experience supporting integrated case management, contact center, CRM, customer service, HR, finance, or enterprise service management systems.
• Knowledge of data, privacy, cyber security, and compliance principles.

At CCTS, we value an accessible and inclusive hiring process for all applicants, including those with disabilities. If you need accommodations, please let us know by emailing  when you submit your application. We request at…