Senior Logistics Coordinator

Senior Logistics Coordinator

Location:

Ottawa, ON

Status:
Contract (6 months), Full-time

Hours of Work:
Monday to Friday

Discipline:
Transportation

Workstyle: 100% Onsite

• Organize team stand‑ups with the Manager to discuss organizational updates, initiatives, and implement programs/policies for increased efficiency, improved client experience, and reduced operational costs.
• Provide clients with delivery‑related information, ensuring high levels of customer experience.
• Act as a resource for route restructuring and workgroup changes, offering solutions and addressing concerns related to route restructuring, stop capacity, and customer‑supplier alignment.
• Assist the Manager with administrative duties such as operational paperwork, staff scheduling, coverage arrangements, and vacation time management.
• Liaise with internal stakeholders (couriers, dispatch, warehouse, customer service, labs) to resolve service and operations issues; elevate as needed.
• Resolve routing or delivery issues, communicate changes to service requirements, and oversee fleet vehicle maintenance.
• Generate and maintain client reports and invoices; attend regular meetings with the Operations Manager to discuss operational metrics, service delivery performance, and provide potential solutions for service or process issues.
• Perform quality assessments to ensure route completeness, compliance with regulations, and accuracy of documentation.
• Monitor workgroup employees' and agent performance, conduct quality checks and audits, analyze results for training and coaching opportunities, and report findings to management for necessary action.
• Conduct post‑safety‑check rides as part of accident follow‑up and complete related paperwork.
• Provide new‑hire orientation and remedial training as required.
• Coordinate and monitor assigned operations within established deadlines, following best practices and safe work practices.
• Ensure a safe work environment by promoting proper health and safety procedures.
• Coordinate annual training plans for health and safety, defensive driving, TDG, WHMIS, and other mandatory courses for couriers; elevate issues to the Operations Manager, ensure training files are up to date and documented.
• Assist the Operations Manager in documenting workplace accidents, ensuring compliance with SOPs, reporting hazards, and working in accordance with safe working practices.
• Perform other duties assigned by the Operations Manager in accordance with company policies and procedures.

Post‑secondary Education

• 1 to 3 years related experience in a transportation industry, preferably in a healthcare environment.
• Previous experience in dispatching, route coordination an asset.
• Updated certifications and licenses required to practice in the field.
• Excellent written and communication skills.
• Proficient at providing coaching and feedback.

• Proficient in MS Office suite, excellent computer and keyboarding skills.
• Other technical skills as applicable to the department/function.
• Good understanding of the Dynacare business and operating environment.

• Strong problem‑solving, decision‑making, and judgment to resolve issues in a timely and effective manner.
• Effective time management and the ability to handle multiple priorities and deliver with strict timelines.
• Strong customer‑service skills, offering best‑in‑class service to internal and external customers.
• Ability to clearly articulate and assist in executing the strategic objectives set out by the business.
• Collaborate effectively across different functions, breaking down silos throughout the process.
• Continuous improvement mindset, always looking for innovative ways of doing things.
• Balance multiple priorities with sound decision‑making, critical thinking, and organization skills.
• Ability to lead by example with a positive attitude and respectful of others.
• Foster open communication between all team members.

• Communicates effectively with others clearly; able to communicate with people at all levels.
• Excellent listening skills, with the ability to respond with empathy and tact.
• Flexible and adaptable, knowing how to give and…