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Job Description & How to Apply Below
About the Company
SMC Group of Companies Inc. is currently looking for a passionate, self‑driven Tow Truck Driver to join their team.
Company: SMC Group of Companies Inc.
Job Title:
Tow Truck Driver
Location:
92 Bentley Avenue, Ottawa, ON, K2E 6T9
Status:
Regular;
Permanent;
Full‑time (3 Vacancies)
Start Date:
As soon as possible
Salary: $36.50 per hour
Hours:
30 to 35 hours/Week (Night shifts needed)
Work Setting:
On‑site
- Drive and operate tow trucks to move vehicles that are damaged or not working to a repair shops, impound lots or other designated locations
- Attach and secure vehicles to tow trucks using chains, straps, winches or other towing equipment to prevent damage
- Respond to roadside assistance requests and service calls from dispatchers or customers
- Perform pre‑trip, en route and post‑trip inspections and oversee all aspects of vehicle
- Maintain accurate records of services performed, time logs, and mileage
- Communicate with dispatchers, customers, and other drivers using communication devices
- Provide excellent customer service and ensure the safety of passengers and vehicles during towing operations
- Perform minor roadside repairs such as changing flat tires, jump‑starting batteries, or unlocking vehicles
- Follow safety procedures and traffic laws while operating the tow truck
- Keep the tow truck clean and in good working condition, report any mechanical issues
- Experience:
At least 7 months of previous experience in the position or related position - Education:
Secondary (high) school graduation certificate - Valid commercial driver’s license (CDL) with a clean driving record
- Valid TSSEA Tow license
- Well‑organized and skilled approach to customer service
- Strong customer service skills with the ability to interact professionally with clients.
- Mechanical knowledge to handle basic vehicle issues like jump‑starts and tire changes.
- Familiarity with automotive repair is a plus.
- Ability to work independently and make sound decisions in high‑pressure situations.
- Fluent in English and strong verbal and non‑verbal communication skills.
- Ability to work independently and under pressure.
- Organized, flexible, reliable, effective interpersonal skills.
- Fast‑paced environment, work under pressure, tight deadlines.
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