Retail Teller

Immediate Supervisor:
Retail Manager

Location:

Ottawa
Employment Status:
Full Time - Non-Exempt
Salary Range: $16.00-$17.25 an hour based on experience

Contribution to the Mission Statement: The full time Retail Teller will utilize excellent customer service, computer skills, and organizational skills to provide efficient and accurate transaction processing and servicing of retail and commercial accounts for the Bank in order to create and maintain community relationships and add value to our shareholders.

• Greet customers and direct incoming calls to appropriate staff
• Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals
• Adhere to check cashing and cash disbursement guidelines
• Always maintain an adequate cash drawer and individual cash limits; this includes buying and selling currency from the vault as necessary. Be prepared to serve customers at the start of business
• Balance cash drawer in accordance with Bank procedures and regulations
• Assist Retail Bankers, Retail Leads, and Retail Managers in balancing the vault
• Utilize and develop an in depth understanding of Bank software and its resources
• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line
• Provide additional products including Cashier's Checks and Wire services
• Balance the Coin Machine
• Assist customers in accessing safe deposit boxes
• Promote the Bank's products and services with every customer either in person, phone or electronically
• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers
• Perform as a team member in allocating and coordinating the workflow
• Work no more than 40 hours per week, with a minimum of 2 Saturday's a month, unless discussed and agreed upon with the retail manager; hours may change due to staff availability and branch needs, such as covering for vacations, sick leave, lunches, trainings or meetings of full time staff.
• Meet expectations for attendance & punctuality including mandatory trainings/meetings and scheduled work shifts
• Contribute to the fulfillment of branch and company objectives and goals
• Comply with all department, company and state or federal policies, procedures and regulations and complete all documentation
• Follow Security procedures and policies of the Bank, secure work in process and teller station
• Various other duties assigned as they relate to the Bank's objectives and related functions and responsibilities of the position

• Must be able to provide own transportation between all Bank locations if required to drive in the course of performing assigned duties and responsibilities with a current driver's license and maintain valid insurance
• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees
• Strong communication & organizational skills
• Detail oriented, high degree of accuracy
• Competence with computers, telephone, copy machine and other office machinery
• Ability to maintain a consistent, high level and focused work ethic
• Ability to work in a fast-paced environment & under pressure as needed
• Attend mandatory meetings during and/or after normal business hours
• Preparedness to make sound decisions; make on-the-spot decisions regarding customer transactions; weigh customer satisfaction issues with the Bank's exposure to loss or fraud and the ability to think through and rationalize decisions
• Capability to relate to individuals at all levels as unique situations present themselves
• Be sensitive to Bank needs, customer and employee goodwill, and the public image
• Be familiar with retail banking and teller roles and responsibilities relating to each department of the Bank

• Employee Stock Ownership Plan
• 401K retirement plan with employer match
• Opportunities to Support Local Charitable Organization
• Professional Development Opportunities
• Length of Service Awards
• Paid Holiday, Birthday, Vacation, Paid Leave for All Workers days Available
• Health Plan Option Available, including Family Vision and Dental Plans
• Salary is commensurate with training and experience

OSB Community Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin,…