Customer Assistant Representative III

Job Title

Customer Assistant Representative III

340 OKLAHOMA STATE DEPARTMENT OF HEALTH

340 District 4

Ottawa County – 1930 N. Elm, Miami, OK

Monday to Friday
Primary

Hours:

8am to 5pm

Full Time

Up to $41,000.00, based on education and experience.

The Customer Assistant Representative III is responsible for helping customers seeking services and information in the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs.

• This position is the frontline for customer service and our clients. It is responsible for all client/patient registrations for the county health department, processing WIC benefits, answering telephones, coordinating with other departments, collecting and entering billing information, accepting and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports.
• Accesses the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or complete the online application for new coverage or to reinstate expired coverage for families or individuals.
• Maintains a variety of records such as perpetual inventories of supplies and materials, statements of expenditures, reconciles departmental records with central records, prepares correspondence, forms, and reports.
• Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.
• Performs sorting and filing tasks; answers the phone, takes messages, and disseminates information; posts and records data.
• Enters and retrieves information using a personal computer or other data processing equipment, receives and reviews coded and uncoded source documents, proofs previously entered data and makes routine corrections.
• Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.
• Receives or delivers materials and equipment.
• Being present at the office is an essential function of the job.
• Other duties as assigned.

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in a team environment, participating and assisting peers.

One year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience.

• Applicants must provide documentation at the time of application if education, certification, or licensure is required to meet qualifications.
• All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.

Knowledge of state laws and rules concerning the business operations of the agency; of accounting principles; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships;

to apply laws and rules to individual problems and situations; to organize and direct work; and to construct various reports.

Work is typically performed in an office setting with climate-controlled conditions and moderate noise levels. Employees must talk, stand, walk, reach, carry light items, drive a vehicle, use a computer and phone for long periods, travel as required, and be present at the office.

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.