Customer Service Clerk Cosentino's Price Chopper E. 19th St

Position: Customer Service Clerk Cosentino's Price Chopper #405 120 E. 19th St

Customer Service Clerk

Cosentino's Price Chopper #405 - 120

E. 19th St

Join to apply for the Customer Service Clerk role at Cosentino's Food Stores

Position Objective:
To assist customers in their shopping experience by providing customers with the most efficient, most courteous customer service possible.

Reporting Structure:
This position formally reports to the Office Manager. Status:
This is a non-exempt position.

Essential Knowledge

• A liquor license must be obtained prior to the first day of work (If applicable).
• Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.

Non-Essential Knowledge

• A high school diploma or equivalent is preferred.

Essential Job Functions

• Know and implement the Casentino Customer Service Standards.
• Ensure team members have information they need to effectively perform in their roles (i.e., policy or procedure changes, new merchandise information, sale information, etc.).
• Be knowledgeable about the products in the department and the store to accurately and courteously answer customer questions.
• Able to operate, clean and maintain all equipment safely and competently.
• Meet or exceed productivity standards to produce desired team and individual results.
• Ensure the front end is always clean and displays a professional overall appearance for customers.
• Efficiently and courteously handle all returns, exchanges and price adjustments.
• Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs.
• Quickly and courteously intervene when a cashier requests assistance with a customer transaction.
• Act in a cashier role as needed to ensure a friendly, convenient customer experience.
• Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
• Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
• Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales, and government food assistance programs.
• Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
• Demonstrates the basic math and reading skills required for the position.

Non-Essential Job Functions

• Know and promote ads and specials to increase store sales and profits.
• Under Office Manager’s direction, navigate easily within the Kronos system to submit reports and information in a timely manner, and works effectively with the Accounting Team when necessary.
• Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.

Physical Abilities Essential Abilities

• Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 10 lbs.
• Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
• Occasionally lifting and carrying up to 50 lbs., to a height of 34 inches.
• Bending and squatting, at times all the way to floor level.

Non-Essential Abilities

• Climbing a ladder, possibly up to 5ft.

Seniority Level

Entry level

Employment Type

Part-time

Job Function

Other

Industries

Food and Beverage Services

Referrals increase your chances of interviewing at Cosentino's Food Stores by 2x

#J-18808-Ljbffr