Patient Access Representative

Patient Access Representative

In your role you will support patients and community members in our facilities by performing receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. You will interview patients for all pertinent account information and verify insurance coverage.

Reports to:

Assistant Director of Patient Registration

High school diploma or equivalent required. 3 years of directly related experience may be substituted for the required education.

Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate. Distributes and explains forms, documents, and educational handouts to patients or family members, ensuring all necessary signatures are obtained for treatment. Meets with patient or their caregiver before or after admission to exchange necessary information and documentation, providing explanation of process and addressing concerns and questions.

Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement. Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co‑pays and deductibles, or refers to financial counselors for follow‑up. Researches the patient's visit history to ensure compliance with third‑party payer requirements, completing appropriate documentation as applicable.

Collects co‑pays and other funds from patients based upon established criteria.

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full‑time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

Ottumwa Regional Health Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community‑based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Health Care Provider

Industries:
Hospitals and Health Care