Career Planner - Bilingual

Iowa Workforce Development (IWD) is seeking a bilingual Career Planner to join our team at the IowaWORKS office in Ottumwa, Iowa
.

• Location:
  
  15260 Truman St., Ottumwa, IA
• Schedule:
  
  Full-time | Monday – Friday | 8:00 AM – 4:30 PM
• Work Flexibility:
  Hybrid telework and alternate schedules available after six months of employment and training have been completed.

Provide customer-focused services, assessing needs, and delivering career guidance. Coach job seekers, assisting with resumes and interviews, connecting customers to workshops and employment opportunities, performing job matching, and documenting services in the database system. Support employers with recruitment and job orders while maintaining employer relationships. Assist unemployment claimants with re-employment activities and follow unemployment administration rules and Iowa law when addressing unemployment insurance claims and appeals.

• Provide courtesy, respect, and politeness during all interactions with customers, both internal and external.

• Work with and ask customers appropriate questions to determine services they are seeking and/or needing.
• Interact effectively and build respectful relationships among coworkers and partners.
• Collaborate with team members within the American Job Center (AJC), resulting in a better experience for customers.
• Provide feedback as well as potential solutions to team and/or leadership and provide first day service to Veterans.
• Promptly greet customers upon entry into the IowaWORKSCenter in a friendly and professional manner.

• Coach, motivate, and encourage job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
• Provide customers with assistance preparing and tailoring resumes and cover letters and facilitate mock interviews for customers, identifying ways to improve their interview responses.
• Process paperwork for partners and team programs and services.
• Refer, direct, and result customers to appropriate workshops and employment events.
• Facilitate workshops or one‑on‑one appointments in‑person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available.
• Accurately document all services, appointments, or other pertinent information in the database system and send/receive work‑related documents for customers.

• Assist customers by answering questions about employment and training opportunities.

• Perform “job matching” referring career opportunities to candidates in the IowaWORKS System.
• Provide appropriate partner referrals and relay current labor market information to job candidates.
• Communicate current labor market information to job candidates.

• Provide recruitment and workforce solutions to employers using IowaWORKS programs and services.
• Develop employer partnerships through outreach, networking, and business engagement activities.
• Coordinate customized recruitment events, job fairs, and hiring strategies to meet workforce needs.
• Manage job orders, referrals, and employer records within the IowaWORKS case management system.
• Provided ongoing support and follow‑up services to employers and job seekers throughout the hiring process.
• Assessed employer hiring needs and connected businesses with qualified talent and workforce resources.

• Connect unemployment claimants with re‑employment activities at the AJC.
• Adhere and refer to unemployment administration rules and Iowa law when working with customers regarding filing…