Apprentice IT Helpdesk Analyst

Oundle School is seeking an Apprentice IT Helpdesk Analyst to support the School and the IT Services team in delivering IT applications and infrastructure across different functional and technical areas.

The Apprentice IT Helpdesk Analyst acts as the routine contact point for the IT Service, receiving and handling initial requests for support. The role responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution, it provides first-line investigation and diagnosis and promptly allocates unresolved issues as appropriate. The role contributes to the creation of support documentation, provides first-line investigation and gathers information to enable incident resolution and allocate incidents.

The role also acts as the routine contact point between the organisation and suppliers, supporting the resolution of supplier-related incidents, problems, or unsatisfactory performance. As well as collecting and reporting on supplier performance data.

Due to the operational demands of this role, the successful candidate will be required to be located on site
to ensure timely support and efficient IT service delivery across the School.

Hours: Working Monday to Friday 8am – 17:00pm (with a one-hour lunch), you will be required to work one Saturday morning every four weeks in term-time.

Salary: As this role is an entry-level apprenticeship, the salary will be determined according to the relevant National Minimum Wage or and National Living Wage rates.

Oundle and Laxton Junior Schools have long been associated with the very best of modern independent education, especially boarding. The Schools take seriously their responsibility to pupils so that they can emerge as decent, open-minded adults; ambitious about what they can go on to achieve and contribute. Over 1400 pupils are on roll at the School, of whom 840 are full boarders.

Academic results are steadfastly excellent.

A team of around 800 staff, both academic and support, ensure an education of the highest standard is in place across the Schools with the efforts of the whole team focused on this fundamental aim.

We are fortunate in our location at the heart of a beautiful market town. School and town are part of the same community and our pupils take their place within this community, not isolated from it. The town has a spirited cultural life, with an annual international festival, literature festival, and frequent performances of nationally touring shows at the School’s Stahl Theatre.

Full details of the role, including hours of work and salary, can be found at the “Job Description” link, below. If you are excited by this opportunity, please complete and return an application form and supplement to the application before the closing date.

Please note CV submissions cannot be accepted.

Final date to receive applications:
Friday 27 February 2026, 9am

Interviews will take place week commencing 2nd March 2026

If you have any questions about the role, please contact:

HR Department, Oundle School, The Bursary, Church Street, Oundle, Peterborough, PE8 4EE

Email c/o: oppor or Tel:

Oundle School and Laxton Junior School are proud to be equal opportunity employers and we welcome applications from all. Both Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post including checks with past employers and the Disclosure and Barring Service.

Recruitment Agencies

The Corporation of Oundle School has an internal recruitment department, but where agency support is required, we will engage our trusted partners. Our adverts are intended to encourage direct interest from potential applicants, not recruitment agencies. Speculative CVs sent from sources other than directly from a candidate, will not be acknowledged or considered.