Front Office Patient Coordinator

As our Front Office Patient Coordinator, you are the first person patients meet and the friendly voice they hear on the phone. You set the tone for every visit by greeting families warmly, answering questions with patience, and keeping the schedule running smoothly. At Love To Smile, you help each person feel genuinely cared for from the moment they walk in or call.

• Welcome every patient with a warm greeting and make them feel at home the moment they arrive
• Answer incoming calls promptly, listen carefully, and help patients with kindness and clear answers
• Schedule and confirm appointments while keeping the daily flow smooth for the whole team
• Verify insurance details and explain coverage, financing, and membership savings in plain, friendly language
• Update patient records accurately and protect their privacy at all times
• Coordinate with the clinical team so patients move through their visit without long waits
• Follow up with reminders and check in on patients so no one feels forgotten
• Keep the front desk and waiting area tidy, calm, and welcoming for every family

• A naturally warm, friendly personality that puts nervous patients at ease
• Strong communication skills on the phone, in person, and in writing
• Organized and reliable, comfortable juggling calls, scheduling, and check-ins at once
• Prior front desk, reception, or customer service experience, ideally in a dental or medical office
• Comfort with scheduling software, email, and everyday computer tasks
• A team player who genuinely enjoys helping people and solving small problems with a smile
• Attention to detail with insurance, records, and appointment accuracy
• A caring, positive attitude and a real commitment to showing up for your team and patients