Sr. Product Support Specialist

Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care.

G.E.H.A has one mission:
To empower federal workers to be healthy and well. The Sr Product Specialist plays an essential role in the successful execution of G.E.H.A’s product development and enhancement initiatives. This position manages project timelines, facilitates cross-departmental collaboration, and ensures the accurate and timely delivery of materials that support decision-making at the leadership level. This individual will demonstrate strong critical thinking, attention to detail, and communication skills.

The ideal candidate thrives in a fast-paced, collaborative environment and enjoys blending project coordination, data organization, and presentation support to help drive product excellence.

• Coordinate and track timelines, deliverables, and dependencies for multiple product initiatives, and assist in the coordination and testing of new and existing projects to ensure accurate implementation.
• Partner with internal teams (Actuary, Marketing, Customer Experience, Networks, Vendors, etc.) to collect and organize data that supports benefit design and product updates.
• Prepare and maintain product documentation, process materials, and the team’s shared resource site (SharePoint) to ensure organized and accessible program information.
• Conduct quality assurance reviews for product materials, OPM filings, and internal/external member-facing communications to ensure accuracy, clarity, and brand consistency.
• Develop polished PowerPoint presentations and written materials for leadership and board-level meetings.
• Synthesize data and insights into concise summaries and recommendations for decision-making.
• Provide high-level, confidential support to Product leadership, including meeting preparation, coordination, and timely follow-up.
• Communicate effectively with cross-functional partners to ensure alignment and progress on initiatives and identify opportunities to streamline processes and improve workflow efficiency.

• Bachelor’s degree in business administration, computer science, engineering, or closely related field 5+ years of experience in project or product support or a related field, preferably in healthcare Direct experience performing work of a highly responsible and confidential nature; or any combination of education and experience providing the types and levels of knowledge, skills, and abilities required by the job.
• Expert-level proficiency in Microsoft Windows and advanced features of Microsoft Word, Excel, and PowerPoint.
• Demonstrated advanced skills in presenting information clearly and effectively in one-on-one and small-group settings to executives or board members.
• Proven ability to write reports, business correspondence, and procedure manuals.
• Proven ability to manage multiple priorities and projects simultaneously.
• Strong critical thinking and problem-solving skills.
• Excellent communication skills, with the ability to engage effectively with both technical teams and business stakeholders.
• Demonstrated professionalism, discretion, and ability to maintain confidentiality.

Experience with in health insurance, healthcare administration, or product development environments. Familiarity with project management or workflow tools (Smartsheet, Asana, or…