Customer Support Specialist – Overland Park; Kansas Metro

Customer Support Specialist – Overland Park (Kansas City Metro)

Join to apply for the Customer Support Specialist – Overland Park (Kansas City Metro) role at Steadily Insurance Company
. This full‑time, in‑office position is based in Overland Park, KS (Kansas City Metro) and is part of our growing Client Experience (CX) department.

• Location:
  
  Overland Park, KS (Kansas City Metro)
• Schedule:
  
  In‑office, shifts available 8am–5pm or 9am–6pm CT

• Respond to high volumes of calls and emails from insureds, lenders, and agents.
• Handle policy servicing requests, including billing inquiries, document requests, and policy changes.
• Process transactions across multiple carrier systems and maintain accurate records in Salesforce.
• Manage clerical and administrative tasks related to policy servicing.

• 1+ years in a customer‑facing role with excellent communication skills.
• Quick to learn new tools and systems; comfortable navigating multiple platforms.
• Ability to troubleshoot issues independently until fully resolved.
• Thrives under pressure and can manage a large workload.

• Background in insurance, financial services, or related industries.
• Familiarity with Salesforce or similar CRM systems.

• Base pay: $65,000.00 per year.
• Salary: $65,000/year + equity.
• Equity:
  Stock options in a fast‑growing company.
• Time Off: 3 weeks PTO + 6 federal holidays.
• Insurance:
  Medical, dental, vision, life, disability, HSA, FSA.
• Retirement: 401(k).
• Perks:
  Free snacks, team lunches, collaborative office culture.

• Good company:
  Founders have three successful startups.
• Top compensation, growth opportunity, and strong backing.
• Culture:
  Unique, candid, fun; recognized as a top workplace.