Fraud Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a passion for helping others? Looking for a Fraud Representative position that values integrity and teamwork? If so, you’ll fit right in with Spectrum's Customer Service team!

Spectrum's Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It's a communication-focused job that allows you to showcase your real-time problem-solving skills. You would be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

As a Customer Service Fraud Representative, your focus is handling various functions associated with fraud and abuse. You’ll answer calls from both customers and non-customers as well as manual review calls. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

• Investigating and resolving customer issues
• Employing tools that detect and disrupt fraud schemes
• Evaluating and processing identity theft and customer validation claims
• Working on a wide variety of investigations

• Experience:
  
  Fraud or customer service: 1 year, resolving difficult customer issues: 1 year
• Education:
  
  High school diploma or GED
• Technical
  
  Skills:
  
  Knowledge of cable / telecom operations, detection and analysis, and laws / regulations related to fraud and risk management
• Skills:
  
  Excellent written and verbal communication
• Schedule:
  
  Some travel required

• General knowledge of Fraud operations, policies, and procedures
• Ability to work independently while supporting a team environment
• Effective organization and time management when multitasking

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.