Customer Experience & Escalations Manager
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Customer Service Rep, Technical Support
T-Mobile USA, Inc. is seeking to enhance the customer experience by directing teams and resolving issues to meet requirements. The role involves communicating with end-users for timely updates and collaborating with cross-functional teams to deliver optimal business solutions.
The position emphasizes leadership in guiding operations during service-impact events and improving processes for a smooth customer journey across strategic business customers.
We have an opening for a Customer Experience & Escalations Manager in Overland Park, KS, United States within Management & Operations, Engineering.
Our group is growing, and we are hiring a Customer Experience & Escalations Manager in Overland Park, KS, United States.
This opportunity is for the Customer Experience & Escalations Manager role at T-MOBILE USA, Inc.
We are seeking a motivated Customer Experience & Escalations Manager to join T-MOBILE USA, Inc. in Overland Park, KS, United States.
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