Customer Experience Ops Manager — Data-Driven & AI-Enabled
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Success Management, Event Management & Planning -
Management
Event Management & Planning
Colgate-Palmolive in Overland Park, KS is seeking a Success Operations Manager to lead a team delivering best-in-class customer experience through the CX Engagement Center. You will define, drive, and deliver CX improvements by collaborating with service and cross-functional teams.
You will oversee Quality, Data Analytics, Workforce Management and Training, partner with digital, sales and marketing to implement AI-driven tools, bots and self-service, and use metrics like NPS and CSAT to guide
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This posting is for the Customer Experience Ops Manager — Data-Driven & AI-Enabled role at Vet Jobs, based in Overland Park, KS, United States.
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