Customer Service Representative III

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Voyager Fleet helps businesses keep their vehicles and drivers moving by providing solutions for managing fuel, maintenance, EV charging, tolls, and other fleet expenses.

Through U.S. Bank’s fleet solutions, customers can manage transactions, spending controls, billing, and reporting while gaining greater visibility into their fleet operations.

Our Customer Service team helps support these fleet customers and their drivers. Please keep in mind that our business operates 24 hours a day, 7 days a week, 365 days a year
. We support corporate fleet clients whose drivers operate throughout the country and at all hours, including holidays and during natural disasters. Because of this, reliable coverage across all operating hours is essential to supporting our clients.

• Provides high quality customer service by responding to telephone inquiries, requests and problems
• Researches, analyzes, and provides solutions that meet the customer’s needs
• The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact

• High school diploma or equivalent
• Typically four to five years of relevant experience

• Thorough knowledge of concepts, practices, policies and procedures of banking products and services
• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Ability to identify and resolve/escalate problems
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

• Sunday
  - Thursday, 2:30p - 11:00p
• Days Off:
  Friday and Saturday
• Shift Differential: 10% for eligible evening hours

• Approximately six weeks of training
• Monday
  - Friday, 8:00a - 4:30p
• Followed by approximately two weeks of on-the-job training, at which time the candidate will transition to their permanent schedule of 2:30p - 11:00p, with Friday and Saturday off

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants () .

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement…