Instructional Designer - Hybrid; Overland Park, KS

## Instructional Designer - Hybrid (Overland Park, KS)
Apply:
RIA-Overland Park, KS:
Full time:
Posted Today:
R9501

When you ask people what gives them peace of mind to live their best life, having a sense of financial security is usually at the top of the list. Our financial services include employer-based benefits like retirement planning so employers can help their people plan for a comfortable life after they stop working. We also provide personalized financial planning and investment services to help families succeed in every stage of life.
** Our Newest Opportunity:
** The Instructional Designer enables Financial Services teams to adopt new processes, technology, offerings, and ways of working. Partnering with subject matter experts (SMEs), the change management team, and business stakeholders, this role turns complex business information into clear, practical knowledge and learning experiences. The role owns the learning-content lifecycle: gathering information, building and maintaining knowledge resources, designing new-hire training across e-learning and live formats, and using feedback and data to keep materials current and effective.

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* Essential Duties and Responsibilities:

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* *** Collaboration and Change Enablement**
* • Partner with the change management team and business stakeholders when new processes, technology, offerings, or ways of working are introduced; clarify the audience, impact, desired behaviors, and learning needs.
• Lead structured SME interviews and recorded discovery sessions to capture the process, user workflow, dependencies, common questions, and the learner value proposition.
• Recommend the appropriate knowledge and learning approach, such as a knowledge article, job aid, e-learning, live virtual session, in-person session, or blended solution.

*** Knowledge Management**
* • Create and maintain accurate, learner-friendly knowledge articles and supporting resources from SME interviews, recordings, source materials, and approved business documentation.
• Organize content in the Knowledge Hub using consistent structure, naming conventions, links, and version control so learners can find and use information easily.
• Manage the content-review cycle with business owners; track required updates and ensure related resources remain aligned when information changes.

*** Content Development and E-Learning**
* • Design and develop new-hire learning materials that bring together the most relevant knowledge into a clear, holistic learning experience.
• Create e-learning courses and supporting materials including learning objectives, storyboards, scenarios, knowledge checks, assessments, and participant resources using an e-learning authoring tool.
• Publish and maintain e-learning in the learning management system (LMS) / e-learning platform; manage learner assignments, learner groups, completion records, reporting, and learner support, while partnering with the platform administrator on system needs.

*** In-Person and Virtual Cohort Training**
* • Design and facilitate live virtual and in-person learning that helps new hires understand, practice, and apply essential Financial Services knowledge.
• Personally facilitate, as part of the team, quarterly new-hire cohorts that culminate in an in-person learning experience.
• Use learner-centered methods—such as scenarios, practice exercises, group problem-solving, simulations, and discussion—to create an engaging and practical learning environment.

*** Evaluation and Continuous Improvement**
* • Use LMS data, assessment results, learner feedback, and live-session observations to evaluate learning quality, engagement, comprehension, and application.
• Maintain a content inventory, review schedule, and update tracker for knowledge…