Financial Operations Supervisor

Financial Operations Supervisor

Zurich North America is looking to hire a Financial Operations Supervisor to work out of our Overland Park, KS office or at our North American Headquarters in Schaumburg, IL.

The Financial Operations Supervisor will be responsible for managing a team of customer service representatives to maintain timely service and minimal aged accounts receivable balances for our Direct Bill business. This includes controlling the statutory penalty and personally assisting in escalated or complex accounts.

• Manage the performance and development of a team of seven individuals.
• Assign work and ensure proper workloads.
• Contribute to the creation and updating of policies and procedures that align with best practices for billing and collections functions.
• Assess and evaluate business processes to identify opportunities for improvement.
• Maintain strong relationships with key business partners.
• Ensure timely collection and/or disbursement of aged receivable balances.
• Identify opportunities for coaching and training for the team and/or individuals.
• Resolve escalated or complex inquiries and accounts.

• Bachelor's Degree and 7+ years of experience in Billing or Collections, OR
• High School Diploma or equivalent and 9+ years of experience in Billing or Collections.

• Ability to multi-task and meet deadlines.
• Strong communication, negotiation, and decision‑making skills.
• People management skills.
• Knowledge/experience with insurance.
• Experience with SAP.
• Accounting and/or reconciliation experience.

Pay range: $85,500 – $140,000, with short‑term incentive bonus eligibility of 15%. The proposed salary range is a national average and may vary by location. You may also be eligible for bonuses and merit increases.

We offer competitive pay and comprehensive benefits for employees and their families.

Locations:
Overland Park, KS | Schaumburg, IL

Remote Working:
Hybrid

Schedule:

Full Time

Zurich North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033.