Loan Support Analyst - CMBS Servicing - Midland

Loan Support Analyst – CMBS Servicing – Midland

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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Analyst within PNC's Midland Loan Servicing Group, you will be based within the CMBS Servicing Group and be located remotely or hybrid within the footprint.

Job : R206789

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Identifying and contacting authorized parties to complete Borrower Admin registration for CRE Insight access.
• Processing borrower requests via phone, email, and CRE Insight portal.
• Researching and processing incoming and aged funds.
• Monitoring delinquencies and performing collection activities.
• Reviewing and processing borrower requested late charge waivers.
• Completing address changes, audit confirmations, and rate caps reviews.
• Communicating and collaborating with Functional Departments to aid borrowers with any potential questions or issues that may arise.

• Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan documents, accurate processing of transactions and timely reporting to stakeholders. These commercial real estate loans include CMBS, balance sheet and agency loans.
• Analyzes and interprets complex loan agreements to accurately apply loan terms in loan servicing activities, in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.
• Resolves non-compliant issues through written and verbal communication with both internal and external parties. May review and process loan payments, escrows and reserve account disbursements. May assist in the preparation of periodic reporting including investor, internal and regulatory reports. May perform covenant compliance testing.
• Maintains accurate and up-to-date loan servicing records in the servicing system. May support the onboarding of new loans and the transition of paid-off or transferred loans. May support tax and insurance administration. May perform collection activities on delinquent accounts. May have funds disbursement authority.
• Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts.

• Customer Focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licenses needed to be successful in this position.

• Analytical Thinking
• Capital Management
• Compliance Requirements
• Documentations
• Due Diligence
• Loan Documentation
• Regulatory Compliance
• Risk Mitigation Strategies

• Accuracy and Attention to Detail
• Consulting
• Customer Interaction
• Decision Making and Critical Thinking
• Effective Communications
• Financial Analysis
• Managing Multiple Priorities
• Operational Functions
• Products and Services
• Relationship Management

Roles at this level typically require an Associate's or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and…