Business Banking Treasury Management Payment Consultant

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

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This position is responsible for growing and maintaining the payments business portfolio for businesses in the lower end of the Business Banking segment. The Virtual Treasury Management and Payments Consultant provides consultative support to existing clients, helping them improve cash flow, working capital management, payment processes and day-to-day financial operations. In collaboration with Business Banking Relationship Managers and internal partners, this role deepens payments relationships, supports retention and delivers a consistent, efficient virtual client experience.

• Grow, manage and retain an assigned portfolio of lower-end Business Banking clients through proactive, primarily virtual outreach and relationship management.
• Conduct discovery and analysis of client receivables, payables, liquidity, cash conversion cycle, working capital and internal payment processes.
• Provide consultative recommendations that improve payment efficiency, strengthen controls, simplify processes and enhance the client experience.
• Partner closely with Business Banking Relationship Managers to prioritize opportunities, prepare for client conversations, coordinate follow-up and expand existing relationships.
• Use phone, video, digital collaboration tools and other available technologies to efficiently serve a broad portfolio and deliver timely, accurate support.
• Maintain a disciplined sales process, including opportunity identification, pipeline development, activity management, proposal follow-up and documentation of client interactions.
• Meet or exceed assigned sales, revenue, portfolio growth and retention objectives while balancing client needs, risk requirements and operational quality.
• Coordinate the structuring and implementation of new or modified payment services, engaging implementation, service, product and risk partners as appropriate.
• Provide ongoing portfolio support by identifying servicing needs, resolving or coordinating issue resolution, and ensuring account and service structures remain aligned with client needs.
• Stay current on payments capabilities, digital solutions, industry trends, fraud considerations and applicable policies to support informed client conversations.
• Demonstrate operational excellence, accuracy, sound judgment and a client-focused approach in every interaction.

• Bachelor’s degree, or equivalent work experience.
• Three to five years of related experience.

• Working knowledge of Treasury Management and payments solutions, including receivables, payables, liquidity, merchant and card services.
• Demonstrated sales, portfolio management and new business development skills.
• Strong client service, relationship management and consultative discovery skills.
• Effective verbal and written communication skills, including the ability to build trust and influence in a virtual environment.
• Active listening, problem-solving and organizational skills, with the ability to manage a high-volume portfolio and multiple priorities.
• Ability to work independently while collaborating effectively with Relationship Managers and internal partners.
• Comfort using…