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Member Services Leader: Mortgage Servicing & CX

Job in Overland Park, Johnson County, Kansas, 66213, USA
Listing for: CommunityAmerica Credit Union
Full Time position
Listed on 2026-10-13
Job specializations:
  • Finance & Banking
    Banking & Finance
  • Customer Service/HelpDesk
    Banking & Finance
Salary/Wage Range or Industry Benchmark: 65000 - 90000 USD Yearly USD 65000.00 90000.00 YEAR
Job Description & How to Apply Below

Community America Credit Union in Overland Park, KS is seeking a Senior Member Services Manager to lead our growing team responsible for customer service via phone and email, IVR oversight, and service level delivery. You will direct supervisors and specialists, monitor performance, and drive process improvements.

The role requires strong call center management experience, knowledge of Tru Home mortgage servicing, and the ability to manage multiple priorities in a fast-paced environment while

We are seeking a motivated Member Services Leader:
Mortgage Servicing & CX to join Community America Credit Union in Overland Park, KS, United States.

This is a great opening to take on the Member Services Leader:
Mortgage Servicing & CX role at Community America Credit Union.

As a Member Services Leader:
Mortgage Servicing & CX, you will play an important part at Community America Credit Union in Overland Park, KS, United States.

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