Processor II

The Renewals Processor II is responsible for processing vehicle licensing and title renewal transactions, including complex state requirements and escalated cases. This role applies advanced knowledge of state-specific regulations to ensure accurate, timely processing while maintaining high standards of quality and productivity. Working independently, the Renewals Processor II also serves as a resource for team members, supports process improvements, and contributes to delivering an exceptional customer experience.

Schedule: Monday-Friday, 8:30am-5:00pm

Compensation: $22-$23/hr

• Process vehicle licensing, registration renewal, and title transactions, including complex jurisdictions and escalated cases.
• Review and verify documentation for accuracy, completeness, and compliance with state-specific requirements.
• Research, troubleshoot, and resolve complex processing issues, rejected transactions, and escalated work independently.
• Prepare and submit applications, supporting documentation, and renewal materials in accordance with state regulations.
• Collaborate with internal teams and stakeholders to resolve outstanding requirements and ensure timely transaction completion.
• Communicate professionally with customers and internal partners through email and Zendesk, providing timely follow‑up and issue resolution.
• Maintain accurate records, prioritize workload effectively, and meet established productivity, quality, and service level expectations.
• Serve as a resource for team members by sharing knowledge, answering questions, and supporting onboarding and training as needed.
• Identify opportunities to improve processes, enhance efficiency, and contribute to continuous improvement initiatives.
• Deliver a high level of customer service by ensuring accurate, timely, and compliant transaction processing.
• Other duties, as assigned by supervisor and necessary for the job role.

Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

• High school diploma or equivalent required.
• Experience processing vehicle title, registration, and licensing transactions preferred.
• Working knowledge of vehicle registration, title, and renewal processes required.
• Experience interpreting and applying state‑specific regulations and compliance requirements preferred.

Knowledge,

Skills and Abilities

– May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple priorities while maintaining accuracy and productivity.
• Ability to work independently with minimal supervision while contributing effectively in a team environment.
• Knowledge of customer service principles and professional business communication.
• Skilled in processing vehicle renewal and title transactions accurately and efficiently.
• Strong analytical and problem‑solving skills to research and resolve complex processing issues.
• Excellent organizational and time‑management skills with the ability to prioritize competing workloads.
• Strong attention to detail and commitment to quality and accuracy.
• Effective written and verbal communication skills.
• Proficient in Microsoft Excel, Zendesk, and other business systems used to support transaction processing.
• Ability to maintain accurate records and meet established productivity and service level expectations.
• Ability to independently research, troubleshoot, and resolve complex or escalated transactions.
• Ability to interpret and apply state‑specific regulations and procedural requirements.
• Ability to manage multiple priorities while meeting…