Guest Services Ambassador

Embassy Suites by Hilton Kansas City Overland Park
• Overland Park , KS , US

Posted 5 days ago

Description

Working as a Front Desk Associate in a hotel is an exciting and dynamic experience! The Front Desk plays a crucial role in providing exceptional service to guests, which includes greeting and registering them, managing the check-in and checkout process, fulfilling their requests, and engaging with them to ensure a memorable stay. This is not your typical Front Desk position, as it involves multitasking, high-volume work, and a flexible schedule for both morning and evening shifts.

Having hotel experience is a significant advantage and will lead you into immediate consideration. Join us for a fun and challenging adventure in hospitality!

Responsibilities

The Guest Service Associate is responsible for performing the following tasks to the highest possible standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows the location of the room and/or has a bell person accompany them
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit, and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy and restaurant/bar sales
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
• Receive, input, retrieve and relay messages to guests & hotel supervisors

• Ability to adhere to guidelines and procedures, cash handling policies, and other general policies of the Guest Service Department within the hotel
• Offer great service to our guests
• Excellent interpersonal and communication skills are a must
• Punctuality and dependability are a must- we are a 24-hour business and we need you!
• Flexible schedules are also a big plus. Morning or night shifts (7a-3p and 3p-11p)

$15 - $20 hourly

About Embassy Suites by Hilton Kansas City Overland Park

We are a full-service and hopping hotel in a high-occupancy market. The management team has been intact at the hotel, and we are looking forward to expanding our team. We are looking for great personalities to be the face of the first-ever built Embassy Suites and get to #1 in the market—a challenge we want you to beat! Our hotel offers bonuses to incentivize hourly associates, and the Hilton brand provides travel discounts within all Hilton hotels.