Front Desk Agent - Hampton Hilton Job Overland Park area,Kansas USA,Hospitality / Hotel / Catering

Position: Front Desk Agent - Hampton by Hilton
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KWB Hotels is always looking for the next great person to add to our team. If you're ready to be part of an exciting opportunity, please click below.

Position: Front Desk Agent - Hampton by Hilton

Location: Hampton Inn & Suites by Hilton

7521 W 135th St

Overland Park, KS

Job : 994

# of Openings: 1

BASIC

PURPOSE:

Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

ESSENTIAL FUNCTIONS:

Handle guest registration and room assignments, accommodating special requests whenever possible. (10%)

Pre-register, block reservations, and take same-day reservations and, when necessary, future reservations following hotel rate structures, discounts, and sell strategies. (10%)

Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. (50%)

Resolve customer complaints; assist customers with inquiries related to hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (15%)

Cancel room reservations according to procedure. (5%)

Treat customers in a professional and courteous manner according to procedures. (5%)

Non
- Essential Functions:

Inventory guest room keys according to policy and request re-keying as necessary.

Verify registration cards against computer data to ensure accuracy of name, payment type, rate, and market segment.

Perform all other duties as assigned by FOM, AGM, GM, or District Manager.

Job Specifications (Knowledge/Skills):

Education:

High School diploma or equivalent experience.
Experience:

From three months to one year of employment in a related position with this company or others.
Skills and Abilities:

Working knowledge of front desk responsibilities and general hotel operations, typically learned on-the-job.

No. of employees supervised:
None

Hours

Required:

8-hour shifts; scheduled days and times may vary based on business demands, including holidays and weekends.

KWB Hotels specializes in acquiring, developing, owning, operating, and managing premium select-service hotels. Our goal is to excel in hotel property development and management.

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