Guest Experience Supervisor

NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at

Position :
Guest Experience Supervisor

Location :
Overland Park, KS

Schedule:

Flexible

Hours :
Full Time

Hourly Pay Rate : $23.00-$25.00/hr

Pay Frequency:
Weekly - Direct Deposit

• Generous Compensation & Benefits Package
• Health, Dental & Vision Insurance
• Company-Paid Life Insurance
• 401(k) Savings Plan
• Paid Time Off :
  Vacation, Holiday, Sick Time
• Employee Assistance Program (EAP)
• Career Growth Opportunities
• Employee Perks & Rewards

The Guest Experience Supervisor reports to the General Manager or Chef and is responsible for the oversight, delivery and execution of the Guest Experience. The Guest Experience Supervisor is responsible for assisting in managing staff or other tasks as assigned, providing exemplary customer service, overseeing the final presentation of food and service ensuring client satisfaction.

• Oversee daily dining and guest services to ensure resident, guest, and client satisfaction.
• Monitor dining rooms, service areas, and workstations to ensure they are clean, organized, properly stocked, and ready for service.
• Inspect supplies, equipment, and work areas to ensure compliance with established safety, sanitation, and operational standards.
• Report equipment concerns promptly and assist with coordinating necessary repairs or replacement requests.
• Maintain an accurate working schedule at least two weeks in advance, with a goal of posting schedules three weeks in advance.
• Review staffing needs and assist with scheduling team members to ensure appropriate coverage and the timely delivery of services.
• Provide hands-on coverage in dining and service areas as needed to support operational needs, including covering staffing gaps, assisting during meal periods, and supporting opening or closing responsibilities.
• Remain flexible and willing to assist in other assigned areas or shifts when necessary to maintain safe, efficient, and uninterrupted operations.
• Communicate schedule updates, staffing concerns, call-offs, and coverage needs to the Guest Experience Manager and/or Director of the Health Center.
• Assist with ordering food, beverages, supplies, and other materials needed for efficient daily operations, as assigned.
• Follow established receiving and quality-control procedures for all food, beverages, supplies, and equipment deliveries.
• Assist with maintaining professional relationships with approved vendors, when assigned.
• Ensure team members follow company standards for food safety, sanitation, proper food-handling practices, uniforms, attendance, productivity, and customer service.
• Maintain professionalism in the workplace at all times and serve as a positive example for team members through respectful communication, accountability, dependability, appropriate conduct, and adherence to company policies and standards.
• Promote a positive and respectful work environment by addressing concerns appropriately, supporting teamwork, and demonstrating leadership during daily operations.
• Assist with the planning, coordination, setup, service, and breakdown of special events and catering functions.
• Ensure seating arrangements, decorations, food displays, service stations, and dining areas meet established event and client standards.
• Supervise team members during special events and ensure assigned responsibilities are completed properly and on time.
• Meet with residents,…