Leave of Absence Specialist

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This position is required to work on site 3 days a week at our Overland Park, KS office. It is not available for remote opportunity.

The Leave of Absence Specialist, Hire to Retire Ops (HTR) in T-Mobile’s Magenta Service Center performs routine HR operational and administrative tasks that support the employee lifecycle. This role is responsible for completing accurate and timely transactions, processing standard requests, and responding to employee and manager inquiries within the assigned HTR function. The specialist may support areas such as payroll, commissions, leaves of absence, accommodations, recruiting support, MyHR, HR data maintenance, onboarding, offboarding, background check and other HR Operations support.

By following established procedures and maintaining data accuracy, the specialist contributes to consistent and compliant HR service delivery. This role is an important foundation in the Magenta Service Center, helping ensure employees and managers receive reliable support throughout the employee lifecycle.

• Processes standard HR transactions and requests within the assigned Hire to Retire function — leave and accommodation administration, following established procedures and guidelines to ensure accuracy and timeliness.
• Supports team operations by maintaining up-to-date knowledge of relevant processes, completing assigned tasks within defined workflows, and contributing to a consistent and positive service experience for employees and managers.
• Coordinate with vendors and internal partners to verify leave dates and ensure accurate employee payments during leave.
• Performs leave data entry and routine audits to verify that employee records and transactions are complete and accurate, flagging discrepancies for review or escalation as needed.
• Manage inquiries and resolve complex leave-related issues including return-to-work and disability cases.
• Responds to routine employee and manager inquiries through available service channels, providing accurate information, directing inquiries to the appropriate resource, and documenting interactions in the case management system in accordance with service level expectations.
• Also responsible for other duties/projects as assigned by business management as needed.

• High School Diploma/GED (required)
• 0-2 years experience in a customer service, administrative, or HR support role. (required)
• HR Operations & Systems:
  Familiarity with HR processes and systems such as Workday, ADP Vantage, Kronos, or case management platforms within a shared services or operational environment.
• Attention to Detail:
  High level of attention to detail to ensure accuracy in transactions, data entry, and documentation activities.
• Customer Focus:
  Demonstrates a commitment to understanding and meeting the needs of internal customers by providing responsive, accurate, and professional HR service.
• Communication:
  Clear verbal and written communication skills to interact effectively with employees, managers, and team members.
• Microsoft Excel:
  Working knowledge of Excel including basic formulas and data entry tools for reporting and operational support.
• Problem Solving:
  Ability to identify routine issues, gather relevant information, and escalate or resolve problems in…